Help & FAQs
1,What are the delivery charges for orders from the Online Shop?
It depends on the total amount you pay, for 100USD and above orders, free shipping. Total amount less than 100USD, we collect $5 each order.
2, Which payment methods are accepted in the Online Shop?
We accept Paypal, Visa and Master card in our ecommerce shop.
3, How long will delivery take?
Usually it takes 1-2 days process your order of order printing, inspection, packing.
Shipping takes 7-15 days to most locations. Busy season from Nov to Dec, delivery will postpone 4-5 days.
4, How secure is shopping in the Online Shop? Is my data protected?
We sell on shopify platform. All the order, payment transaction and customer data are under Shopify's careful protection. Your data is very safe.
5, What exactly happens after ordering?
Usually after your order placed, we will received the order information and pass it to fullfillment team.
They will pick up your ordered jewelry from warehouse, inspect the quality, packed it as order advised.
Packed products will be send to forward and assorted by different carrier, destination. We will get a tracking No and send it to you by email.
Same carrier and destination package will packed into pallet ,send to airport and transfer to the right local carrier to delivery.
If some products in your order out of stock, we will send you email and advise you when they will available in 1-2 days.
If you ordered pre-sale product, we will send you email and advise you estimate available time and confirm you after they shipped out.
What to ask when buying jewelry? You can read our post of silver jewlery buying guide and learn basic information before buying.